FREQUENTLY ASKED QUESTIONS

WHAT IS AN ESCAPE ROOM/ESCAPE GAME?
An escape room is a fun interactive adventure in which your group is placed into a themed room then all working together your group will have to use elements of the room to solve a series of puzzles, find clues, and escape the room within a set limit of time (one hour). Players must be observant, use their critical thinking skills, and cooperate as a team to escape the room and win the game. These games are great for couples, double dates, birthday parties, corporate team building events, and community organizations.

HOW LONG IS THE GAME?
You will have 60 minutes to solve the clues and escape the room. The total event duration is approximately 1.5 hours including pregame introduction and post-game answer walk-through.

WHAT ARE YOUR HOURS?
We are open Wednesday, Friday, Saturday and Sunday by online reservation. Birthday parties, corporate events, or special requests can be made on other days as well, by calling the number on the website.

WHAT SHOULD I WEAR?
Wear comfortable, non-restrictive clothing and footwear when coming to play our escape games. High heels are strictly prohibited in our games so please plan accordingly.

ARE WE GOING TO SHARE A GAME WITH OTHERS?
Our escape rooms are all private so there will not be anyone else joining your group.

WHEN SHOULD I ARRIVE?
The doors open 30 minutes before your assigned time slot and we strongly recommend you show up at least 15 minutes before your appointment.

WHAT HAPPENS IF I SHOW UP LATE?
If you fail to arrive on time, we will let you start your game up to 15 min late with the time deducted from the hour. If your group is more than 15 min late, we will consider you a No Show. We strongly recommend you show up at least 15 minutes before your appointment.

ARE THERE ANY AGE RESTRICTIONS?
While there are no restrictions, the games themselves are designed to be challenging for teens and adults. Parents are to use their own discretion. 15 year olds and younger must be accompanied by an adult. 16 & 17 years olds must have an online waiver filled out by their parent or legal guardian. Ages 2 years old and under are free.

WHAT IF I HAVE A LARGE GROUP OR CORPORATE EVENT?
We can definitely accommodate and open up special game times just for your groups at no additional cost. Email us for more information.

CAN I RESCHEDULE OR CANCEL MY RESERVATION?
Because tickets reserve a specific date and time, we do not allow cancellations. You may reschedule your time but you must provide at least 24-hour notice. Tickets are non-refundable but you can transfer your tickets to your friends for your specified time.

I BOUGHT A ROOM FOR 4 PEOPLE AND NOW MORE PEOPLE WANT TO GO!
No problem, when you arrive just let the staff know how many players you will be adding and they will update your booking and charge the card on file.

I BOUGHT A ROOM FOR 5 PEOPLE, BUT NOW SOME PEOPLE DON’T WANT TO GO!
Unfortunately, we cannot offer a refund for players who can’t make it but, feel free to invite other people as replacements.

WHERE CAN I PARK AND HOW MUCH DOES IT COST?
Parking is FREE and there is plenty of it.

WHAT SHOULD I BRING?
Just yourself! We ask that you bring as little belongings as possible. Cell phone use and pictures are prohibited inside the game rooms.

WHAT HAPPENS IF I NEED TO USE THE RESTROOM?
We have restrooms on site, and we ask that you use them before the start of each game.

DO YOU ACCEPT CASH?
Cash is accepted only when special arrangements have been made, please feel free to contact us here or call with any questions.