FREQUENTLY ASKED QUESTIONS
WHAT IS AN ESCAPE ROOM/ESCAPE GAME?
An escape room is a fun interactive adventure in which people are locked in a room with other participants and have to use elements of the room to solve a series of puzzles, find clues, and escape the room within a set limit of time (one hour). Players must be observant, use their critical thinking skills, and cooperate as a team to escape the room and win the game. These games are great for couples, double dates, birthday parties, corporate team building events, and community organizations.
HOW LONG IS THE GAME?
You will have 60 minutes to solve the clues and escape the room. Total event duration is approximately 1.5 hours including pregame introduction and post game answer walk-through.
WHAT ARE YOUR HOURS?
We are open Friday through Sunday by reservation. Birthday parties, corporate events, or special requests can be made on other days as well.
WHAT SHOULD I WEAR?
Wear comfortable, non-restrictive clothing and footwear when coming to play our escape games. High heels are strictly prohibited in our games so please plan accordingly.
ARE WE GOING TO SHARE A GAME WITH OTHERS?
It is possible. There are 8 player slots available for each game that is open to the public. If you wish to have a completely private game, you can purchase a private room on the booking page.
WHEN SHOULD I ARRIVE?
The doors open 30 minutes before your assigned time slot and we strongly recommend you show up at least 15 minutes before your appointment.
WHAT HAPPENS IF I SHOW UP LATE?
If you fail to arrive on time, we will be unable to let you into the game. We do not want to disturb other players who already started the game. We strongly recommend you show up at least 15 minutes before your appointment.
ARE THERE ANY AGE RESTRICTIONS?
While there are no restrictions, the games themselves are designed to be challenging for teens and adults. Parents are to use their own discretion. 15 years old and younger must be accompanied by an adult.
WHAT IF I HAVE A LARGE GROUP OR CORPORATE EVENT?
We can definitely accommodate and open up special game times just for your groups at no additional cost. email us for more information.
CAN I RESCHEDULE OR CANCEL MY RESERVATION?
Because tickets reserve a specific date and time, we do not allow cancellations. You may reschedule your time but you must provide 48-hour notice. Tickets are not refundable but you can transfer your tickets to your friends.
I BOUGHT A ROOM FOR 4 PEOPLE AND NOW MORE PEOPLE WANT TO GO!
No problem, they will be charged at the door if there are still player slots remaining.
I BOUGHT A ROOM FOR 5 PEOPLE, BUT NOW SOME PEOPLE DON’T WANT TO GO!
Unfortunately, we cannot offer a refund for no-shows. But, since we don’t specify WHICH 5 people the room is for, feel free to invite other people as replacements.
WHERE CAN I PARK AND HOW MUCH DOES IT COST?
Parking is FREE and there is plenty of it.
WHAT SHOULD I BRING?
Just yourself! We ask that you bring as little belongings as possible. Cell phone use and pictures are prohibited inside the game rooms.
WHAT HAPPENS IF I NEED TO USE THE RESTROOM?
We have restrooms on site and we ask that you use them before the start of each game.
DO YOU ACCEPT CASH?
Cash is accepted when special arrangements are made, please feel free to contact us here or call with any questions.